1 - ITIL 4 Overview
Topic A: Introduction to ITILTopic B: Key Concepts of ITIL
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is designed for anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management of organizations who work closely with IT to support business requirements.
To ensure your success in this course, some level of work experience in IT service support or IT service delivery is highly recommended.